While You are a Patient

As you settle in, this is the ideal time to discuss any last-minute questions or concerns you might have about your treatment with the clinical staff at Neuro Spinal Hospital. The following guide helps answer some concerns that many new patients have.

Patient Identification Number and Wrist Band

During the admission process, you will be assigned a patient identification number (PIN) and receive a wrist band with your name and PIN number. For your own safety, please wear this wrist band at all times at the Neuro Spinal Hospital. Your PIN is yours permanently. If you ever return to Neuro Spinal Hospital, you will have the same PIN.

Ward Orientation

Once you are admitted, you will be shown to your room, where our multinational staff will make you feel as comfortable as possible. A nurse will be waiting to assist you and you will meet the physician(s) caring for you. Throughout your stay, your physician(s) will direct the nursing staff as to your care plan, tests, diets, and treatments.

Privacy

Neuro Spinal Hospital is a multinational facility that treats patients from all over the world. We recognize and respect the many cultures, ethnicities, and religions that come together in our facility. We honor the privacy of each individual as it relates to his or her social, religious, and psychological well-being.

Consent

During admission, you may be asked to sign a general agreement for treatment. Many procedures, including, but not limited to, surgery, anaesthesia, and diagnostic tests, require you to sign a document to confirm that you were informed about potential risks of the procedure and agreed to undergo it. The Admissions Officer will work with you to make sure that you understand and sign any necessary consent forms.

Doctors’ Rounds

At Neuro Spinal Hospital, physicians are on duty 24 hours a day, seven days a week, to attend to urgent medical needs. Most physicians at Neuro Spinal Hospital conduct their rounds in the morning, when they meet with their patients and review the course of treatment. During rounds, you should feel free to talk to the physician regarding your treatment, procedures, drugs, or ask any other care-related questions.

Nurse Call

All beds are fitted with a call buzzer so that you may contact the nursing staff for assistance whenever necessary.

Medications

Do not bring along any medications from home when you come to the Neuro Spinal Hospital. For your safety and care, you may only take medications prescribed by your physician during your hospital stay. If you bring medications with you, you will be asked to give them to the nurse for safekeeping or to make arrangements to have them taken home.

Personal Items

You should bring your own personal items and toiletry articles to the Neuro Spinal Hospital, such as comb, toothbrush, slippers, robe, and so on. There is no laundry service for personal items of clothing at Neuro Spinal Hospital.

Valuables

Please do not bring valuable possessions or large amounts of cash with you to the hospital. If you bring these items with you when you are admitted, you may be asked that your friends or family take them home for safekeeping.

The hospital is not responsible for any loss of cash or valuables kept in the ward or in your room.

Food Service

A balanced diet is provided for our patients as part of the overall healthcare program. If a special diet is part of your treatment, please follow the prescribed meal plan. Meals are served during the following hours:

  • Breakfast 07:30 – 09:00
  • Lunch 12:30 – 14:00
  • Dinner 18:00 – 19:30

Visiting Hours

There are no restrictions on visiting hours except for patients in the intensive care unit. If a medical treatment is being carried, out, we ask that visitors remain in the waiting areas until it is completed.

No Smoking

Smoking is strictly prohibited throughout the hospital.

Leaving the Hospital Premises

Please remain on the hospital premises until you are discharged. If you wish to leave your room for any reason, please inform the nurse in charge. Patients who wish to be discharged from the hospital against doctor’s advice will be required to sign a Leaving Against Medical Advice (LAMA) form.

Telephone

Private telephones are available in your room for your convenience. Mobile phones are permitted in certain areas of the hospital but are strictly prohibited in the intensive care unit, radiology department, the operating rooms, and other areas as marked, because they can interfere with important medical equipment. Please remind your visitors about this rule and discourage their use of mobile phones in the hospital.

If you use the telephone, phone charges will appear on your bill. For cash patients, your deposit will be used to cover telephone charges. For corporate or insured patients, you will be asked to make a deposit of AED 500 before you may make any outgoing calls.

If you wish to make an outgoing call, please call the Admissions Officer at extension 887. When dialing at outgoing call, use the 0 or 00 prefix before dialing the number.

While You are at Neuro Spinal Hospital

The Neuro Spinal Hospital recognises that being in the hospital can be a stressful time. We aim to make it as easy, convenient, and clear to you as possible in terms of what will happen during your stay. Our Admissions Office is eager and pleased to answer your questions or to assist you.

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