Rights & Responsibilities

As a patient, you have the right to:

Dignity and respect. You will be treated with dignity and respect at all stages of your medical treatment and by all members of the Neuro Spinal Hospital team.

Proper medical care. You will receive the best available, properly prescribed, and expertly administered medical care.

Know your clinicians and caregivers. You will know the names, professional status, and experience of all members of the staff who provide your care and treatment.

A second opinion. If you wish to receive a second opinion on any diagnosis or recommendation from the Neuro Spinal Hospital, you have the right to receive our assistance in facilitating this second opinion. (Please note that any associated costs for obtaining a second opinion must be met by the patient.)

Complete information and informed consent. You will be given complete information about your diagnosis, treatment, and prognosis in language you can understand and in basic terms. You have the right to ask questions and receive answers you understand. You have the right to get all of the facts you need in order to give us informed consent for your medical treatment. You have the right to participate in all decisions relating to your treatment.

Refuse treatment. You have the right to refuse any or all treatment and you have the right to be fully informed about the potential consequences of such a decision.

Pain management. The staff at the Neuro Spinal Hospital will take your complaints about pain and discomfort very seriously. Your pain will be properly assessed and appropriately managed.

Access your medical records. If you wish to have access to your medical records, they may be requested and will be provided to you within a reasonable period of time.

Privacy/Disclosure. All communications and records pertaining to your care and treatment will be considered as confidential and will not be disclosed to a third party without your express, written, prior approval.

Rules and regulations. You have the right to obtain a written copy of the hospital rules and regulations that apply to your conduct as a patient.

Billing information. You may request and receive a copy of your bill or other statement charges.

Patients’ Responsibilities

Patients’ involvement in their own care is critical to the healing process. For this reason, the patients at the Neuro Spinal Hospital are expected to assume certain responsibilities for their care as outlined below. As a patient, you are responsible for the following:

Seeking medical attention. If you need medical attention, please ask for it at once.

Providing your clinicians with information. Please provide us with the most thorough and accurate medical history possible, including information about past illnesses, allergies, prior hospitalisations, medications you take, and any other matters relating to your health.

Complying with medical instructions. Please follow the advice and instructions that your physicians and other clinicians give you. Notify your physician at once of any significant or remarkable changes in your condition or if you fail to improve once you leave the hospital. If there is anything about your medical treatment or recovery process that you do not understand, please ask your physician or nurse. Please keep all appointments; it is very important to monitor your recovery. If you must cancel an appointment, please give us at least 24 hours’ notice. If you need medical care but it is not a medical emergency, please refrain from using emergency services and seek care during regular hours.

Accepting responsibility if refusing treatment. You have the right to refuse treatment, but you are responsible for the consequences if you refuse treatment or if you do not follow the instructions provided to you by your physicians, nurses, or other medical personnel. By the same token, you are responsible for the consequences if you do not comply with your rehabilitation program.

Arranging payment for hospital and professional charges. Please make necessary arrangements so that all financial obligations for your healthcare are met promptly and completely. You are responsible for providing necessary information and documentation to Neuro Spinal Hospital, if requested.

Being respectful and considerate to others. Please be respectful and considerate to the other patients and take necessary steps to be sure your visitors extend the same courtesy. Please be aware that too many visitors or loud conversations or excessive noise may be annoying or even disturbing to other patients. Be respectful of the property of others and take appropriate steps to protect your own personal belongings. Please be respectful of the staff and your caregivers; treat them as you wish to be treated yourself.

Following hospital rules and regulations. Please abide by the hospital rules and regulations. They are put in place for your safety and well-being. We at the Neuro Spinal Hospital welcome constructive feedback about our services and our policies.

Patient Complaints

You and your family may submit any request for information or expression of concern verbally or in writing to the Public Relation Manager.

The Public Relation Manager may be reached at telephone number +9714 315 7858 from 08:00 to 17:00 Saturday-Wednesday, and 08:00 to 13:00 on Thursday.

If at any time the Public Relation Manager is not available, you may contact the hospital manager through the hospital operator at +9714 342 0000, or you may refer the problem in writing to the medical director:

Medical Director
Neuro Spinal Hospital
P.O.  Box 71444
Dubai, UAE

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