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If your physician advises any procedure requesting hospital stay, you will be directed to the Admissions Office. At this point, you will have the opportunity to choose your accommodation, inform and be informed about any pre-admission procedure such as payment and patient escort; as well as address any of your non-medical concerns.
Arrangements for admission
During your stay
Discharge Procedure
Financial Info
Arrangements for admission:
The admissions officer will make the following arrangements for you:
Room Booking
Guest accommodation
Financial Issues and Payment Terms
Pre-anaesthetic check up
Information about date / time of admission and what to bring
Transfers from Neuro Spinal Hospital and vice versa
Ambulance transport when needed
Admission waiting lists
Room Booking
If you are staying overnight, you will be asked to choose among our VIP suite, private, or semi private rooms. Click here for prices and room views. Additionally, our rehabilitation ward can receive long term patients who will not require major surgical intervention.
(Please note that for any discounted package, the only room choice available is semi-private.)
Guest Accommodation
If you would like to be accompanied by a family member or friend during your stay, the admissions officer (once informed) will ensure proper accommodation and meals for your guest. You can have a maximum of one person accompanying you for an extra cost of Dhs 150 per night.
Financial Issues and Payment Terms
If you are a self-paying client, you can ask the admissions office for a detailed cost estimate of which you will be asked an 80% down payment at the time of admission and the balance to be settled at the time of discharge. If you are company, government sponsored or insured, arrangements will be made through the hospital to obtain a Letter of Guarantee or Approval for Treatment respectively. For information on our network of insurance companies, check the Insurance section, or click here. For more details on payment modes and terms, please refer to Financial Information.
Pre-anaesthetic check up
For surgical admissions, it is mandatory that you meet your anaesthetist at least 48 hours before surgery. During this meeting, you will get the opportunity to discuss the administration of anaesthesia, when you should have your last meal, as well as undergo some general blood tests. For older patients, you will require a cardiac check up. The admissions officer will arrange this appointment for you.
Information about date / time of admission and what to bring
24 hours before your admission, you will receive a call to remind you at what time you should be at the hospital, what payment you should make (if any), and inform you what to bring. It is usually preferable that you keep all valuables at home, as the hospital does not accept responsibility for loss or damage of personal belongings. However, patients can contact the admissions office if they would like their valuables to be kept in a safe box until discharge.
Transfers from Neuro Spinal Hospital to other hospitals and vice versa
If a patient is admitted to another hospital, whether in the UAE or overseas, transfer to the Neuro Spinal Hospital can be arranged through the admissions office subject to agreement from the admitting doctor. This also applies for patients who need to be transferred out of the Neuro Spinal Hospital.
Ambulance transport when needed
Some patients may not be able to sit or require special care at all times. For those patients, an ambulance with nurse / doctor escort is available on request at the time of admission / discharge or for special out-patient appointments.
Admission waiting list
Since emergency / critical patients are always given priority, rehabilitation in-patients may sometimes be kept on a waiting list depending on bed availability. The admissions officer will keep you updated on your status and make sure you get a bed as soon as possible.
During Your Stay
Ward Orientation
Privacy
Wrist Identification Band
Consent
Doctors Rounds
Nurse Call
Medication
Personal Items
Valuables
Food Service
Visiting Hours
No Smoking
Leaving the Hospital Premises
Telephone
Telephone Service
Ward Orientation
If you have not previously registered, you will be assigned a Patient Identification Number (PIN) which will be used every time you come to the Neuro Spinal Hospital. Once you have completed the admission formalities, you will be directed to the ward, where our staff will aim to make you feel as comfortable as possible.
Upon arrival to your room, a nurse will be waiting to assist you. Your physician will give the nursing team orders for your tests, diet and other instructions. At this stage, you will have the opportunity to address all of your concerns, clarify any doubts and fully participate in the proposed plan of treatment.
Privacy
Your right to privacy and cultural identity as it relates to social, religious and psychological well-being will be given every consideration during your hospital stay.
Wrist Identification Band
A wrist band containing your name and PIN will be given for identification purposes. Please wear it at all times to enable the staff to confirm your identity.
Consent
Upon your admission to the hospital, you would have given general agreement to treatment which may be required for your medical condition. Certain procedures such as surgery, administration of anaesthesia and certain diagnostic procedures would require your consent in writing.
Doctors Rounds
Doctors usually conduct their rounds in the morning to review patients. They are also on duty 24 hours a day to attend to your urgent medical needs. You may ask clarification from the doctor on any treatment, examination, procedures or drugs given to you.
Nurse Call
All beds are fitted with a call buzzer so that you may contact the nursing staff for assistance whenever necessary.
Medication
If you have brought medication from home, you will be asked to have them taken home or the nurse will arrange for safekeeping. Only medications prescribed by your physician during the hospital stay may be taken.
Personal Items
Bed clothing can be provided by the hospital if requested, but no laundry services are available for personal items of clothing. For your convenience, please bring along your own personal toiletries, toothbrush, slippers, etc…
Valuables
Please do not keep valuables or excessive cash with you during your stay. If you have these items when you are admitted, please ask your relatives to take them home. The hospital will not be responsible for any loss of cash or valuables kept in the ward / room.
Food Service
Providing a balanced diet for our patients is part of the overall healthcare program. However, if you are on a therapeutic diet, please observe the dietary requirement as prescribed.
Meals are supplied during the following hours:
Breakfast – 07:30 - 09:00
Lunch – 12:30 - 14:00
Dinner – 18:00 - 19:30
Visiting Hours
Whilst we do not restrict visiting hours, we would recommend visitors to use the waiting areas when medical treatment is being undertaken. However, there may be visiting restrictions within ICU.
No Smoking
Smoking is strictly prohibited throughout the hospital.
Leaving the Hospital Premises
Please remain in the hospital premises until you are discharged. If you wish to leave your room for any reason, please inform the nurse in-charge. Patients who wish to be discharged from the hospital against doctors’ advice will be required to sign a LAMA (Leaving Against Medical Advice) form.
Telephone
For your convenience, private telephones are available in the rooms. As mobile phones can interfere with medical equipment, they are not allowed in the ICU, Radiology and OR. Kindly remind your family and friends to abide by this rule.
Telephone Service
To enable the "0" or "00" facility, please call the Admissions Officer at extension 887. All the phone charges will be added to your bill. If you are a cash patient, your deposit will cover the service. If you are covered by medical insurance or corporate sponsor, a deposit of AED500 is required to open the "0" access to your room.
Discharge Procedure
Your doctor will inform you when you are ready for discharge early enough so that you and our staff have time to complete all formalities before check out time. It is highly recommended that you make arrangements with a family member or a friend to accompany you home on that day.
Below is a summary of what to expect before you leave.
Rehabilitation Exercises / Home Needs
Discharge Medication
Patient Instruction Form
Follow up Appointment
Discharge Summary / Sick Leave Certificate
Closing Account and Bill Settlement
Leaving Against Medical Advice (LAMA)
Check out time
Rehabilitation Exercises / Home Needs
Your physiotherapist and nurse will discuss with you any need for special home equipment or for transportation. They will also tell you about particular precautions you should take following your discharge to avoid pain or injury, and rehabilitation instructions for basic activity and exercise.
Discharge Medication
If medication is required, it will be dispensed to you at your bedside. You will receive specific instructions from your nurse in this regards as well as in the Patient Instruction Form which will be given to you before you leave.
Patient Instruction Form
Your nurse will complete the Patient Instruction Form and discuss it with you. This form will be given to you for guidance after your discharge. In it, you will find useful information such as dietary restrictions, wound care and dressing changes, discharge medication and pain management.
Follow up Appointment
A follow up appointment with your physician will be arranged for you. It is highly recommended that you keep your appointment to ensure that you are not facing any problems.
Discharge Summary / Sick Leave Certificate
A discharge summary will be prepared by your doctor. In it, you will find your medical information (diagnosis and treatment) reported from the time of admission until the time of discharge. You have the right to request this report if it is not given to you. You can also ask for a sick leave or hospitalisation certificate, as appropriate, if you need to present it at work or school.
Closing Account and Bill Settlement
The kitchen and finance will be notified of your discharge time and close all accounts. You will receive a detailed bill and be asked to clear all of your outstanding payments before you leave. If you are covered by insurance or a third party, you will only have to pay for services which are not covered such as additional food / beverages and telephone calls outside Dubai, if any. You will also be asked to sign the bill or insurance claim form as appropriate.
Leaving Against Medical Advice (LAMA)
If you are leaving the hospital against the doctor’s advice, you will be asked to sign a Leaving Against Medical Advice form. This form would state that you are fully responsible of yourself and that the hospital will not be liable for anything that could happen to you thereafter.
Check out time
The hospital check out times is as follows:
Ward |
Time Room should be vacated |
Grace period |
Remarks |
In-patient / Rehabilitation wards |
12 pm |
2 hours |
Patient will be charged for additional day of hospital stay after 2 pm .
|
Day-care |
4 pm |
1 hour |
Patient will be charged for a full day of hospital stay after 5pm |
The hospital allows a ‘grace period’ to give you the chance to complete all discharge formalities.
Financial Information
Below you will find all the financial information related to in-patients that you will need. If you however need clarifications, please do not hesitate to contact the Admissions Office.
Modes of Payment
Insurance Patients
Government Sponsored Patients
Company Sponsored Patients
Modes of Payment
If you are self paying, you can request a written estimate on the cost of treatment from the Admissions office. 80% of the total estimated amount is to be paid at the time of admission. If however you have obtained a discounted package, you should pay the full package amount at the time of admission.
In all cases, payment can be made in cash, credit card, or by company cheque. Personal cheques are not acceptable under any circumstances.
The hospital accepts the following currencies: GCC currencies, US Dollar, and the Euro (the exchange rate will be that at the time of payment).
Insurance Patients
Insurance patients will be contacted once approval has been received. You will find all the information you need on our network of insurance companies and terms by clicking here.
Government Sponsored Patients
If you are sponsored by government entities (i.e. the Ruler's Office, the Military or a foreign embassy) you need to provide us with a Letter of Guarantee for payment addressed to the Neuro Spinal Hospital. In order to be valid and acceptable by the hospital, this letter should have an official seal, and date. If you face any difficulties, ask for our Admissions officer's assistance.
Company Sponsored Patients
If your employer undertakes to pay for your treatment, the hospital will also ask you for an official Letter of Guarantee for Payment and in some cases a down payment on the estimated cost of treatment. Usually, the admissions officer will liaise directly with your employer to get this letter and only get you involved if there is any difficulty.
In all cases, no admission can take place without either a cash deposit for self paying patients, an Approval for insurance patients or a Letter of Guarantee for other patients.
For further clarifications on any of the above, please do not hesitate to contact our Admissions office on + 9714 315 7887.
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